Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you. It is therefore important you understand what information we will take, why we need it, and how we will process your details.
Eastwood Mortgages Ltd. is an appointed representative of HL Partnership Limited which is authorised and regulated by the Financial Conduct Authority. As such, both Eastwood Mortgages Ltd. and HL Partnership Limited will process your data in order to provide our services.
In order to fully understand your financial needs and be able to give good advice, we need to obtain information about you, your family, your personal circumstances, and your preferences. Some of the information will be private and may be sensitive, such as details of your income and expenditure, health, debts and credit commitments, legal proceedings and adverse credit
Much of the information you provide will need to be passed on to the companies whose products you apply for.
In order for us to be able to give you suitable advice, we need you to provide all the information we ask for as openly and honestly as possible. If you prefer not to disclose some information, please tell us that you prefer not to disclose it and we will assess whether this will alter or impede the work we are doing for you.
1. The primary reason we will use your data is to allow us to do the job you’ve asked us to do.
Specifically, we will use your data to:
· Assess and provide advice to meet your needs andcircumstances;
Introduce you to a range of product and service providers in order to meet your requirements;
· Administer cases and assist processing of applications;
· Tell you about any changes to products and service we have arranged for you;
· Inform you about products and services we think maybe suitable for you (unless you ask us not to send you this information).
2. We may also process your information in order to meet our legal and regulatory requirements. These mayinclude:
· Complying with the regulations set out by the Financial Conduct Authority and other regulators as required;
· Preventing financial crimes such as money laundering and fraud by passing your details to other relevant bodies such as the police and National Crime Agency where required.
3. We may also process your personal data for our own legitimate interests. Typically, these would be limited to:
· Analysing our business for trends and research how we can improve our services to customers;
· Reviewing the work we have carried out for you to ensure we have met the regulations and quality standards;
· Ensuring we are able to exercise or defend legal challenges in the future.
4. HL Partnership Limited will use your data to monitor and assess our work to ensure we have provided a high standard of service and met our legal and regulatory commitments.
We will only keep your personal information as long as necessary. How long that is depends on the type of data and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.
Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.
You have the right to have your data corrected or completed by contacting our Data Controller in writing(details below). Please be aware that we need to maintain records of information as it was at the time of the advice or the transaction taking place.
If we have provided you with advice or processed a transaction on your behalf, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of our advice and transactions to meet our regulatory requirements and in case we need to exercise or defend legal claims in future.
Name: Eastwood Mortgages Ltd.
Address: 564 Darwen Road, Egerton, Bolton, BL7 9RU
By Phone: 07878 145152
By Email: ashley@eastwoodmortgages.co.uk
Data Controller Registration Number: ZB576870
Name: HL Partnership Limited
Address: 6 Merus Court, Meridian Business Park, Leicester England, LE19 1RJ
By Email: complaints@hlpartnership.co.uk
By Phone: 03300 552 651
Data Controller Registration Number: Z8588911
If you would like further details on how we use your personal information or if you have any data protection queries, please write to:
The Data Protection Officer, 6Merus Court, Meridian Business Park, Leicester, England, LE19 1RJ.
Telephone: 03300 552 651
Email: compliance@hlpartnership.co.uk
If you’d like to make a complaint about how we have handled your personal data
Please write in the first instance to The Data Protection Officer at the above address.
If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to:
Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFTelephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)Email through their website at:https://ico.org.uk/concerns/
Please be aware of cyber crime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. Were commend you use encryption software or provide any information to us using the online tools we provide.
Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment ensure you are satisfied the call is genuine, or else call the company back to check.
Neither Eastwood Mortgages Ltd. nor HL Partnership will take responsibility if you transfer money to a fraudster in error.
We collect information about you when you engage us for mortgage and protection services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We’ll provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
During the course of our relationship with you we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
We’re are also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
Six years for mortgage business from date of completion
Three years for mortgage business that does not complete
Six years for protection business from on risk date
These are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer where we believe it’s in our legitimate interests to do so. In any case, we’ll not keep your personal data for longer than 6 years after our relationship with you has ended.
You have the right to request deletion of your personal data. We’ll comply with this request, subject to there strictions of our regulatory obligations and legitimate interests as noted above.
At Eastwood Mortgages, our mission goes beyond arranging mortgages and protection—we're here to help you achieve your dream of home ownership through expert guidance and unwavering support.
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EASTWOOD MORTGAGES IS A TRADING STYLE OF EASTWOOD MORTGAGES LTD.
THE GUIDANCE AND/OR ADVICE CONTAINED WITHIN THIS WEBSITE IS SUBJECT TO THE UK REGULATORY REGIME AND IS THEREFORE TARGETED AT CUSTOMERS BASED IN THE UK. THERE MAY BE A FEE FOR MORTGAGE ADVICE. THE PRECISE AMOUNT WILL DEPEND ON YOUR CIRCUMSTANCES AND WILL BE AGREED WITH YOU BEFORE PROCEEDING BUT ESTIMATE THIS TO BE £300.
YOUR HOME/PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
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